Overview
We want you to be happy with your Maahine order. If something isn’t right, message us on WhatsApp or email houseofmaahine@gmail.com within 7 days of receiving your order and we’ll sort it out.
Returns
To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging. Please contact us before sending anything back so we can confirm the return and share the address to send it to.
Candles that have been lit or used, and worn accessories, cannot be returned for hygiene reasons.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, send us a photo on WhatsApp or email as soon as you can and we’ll replace it or refund you, your choice.
Refunds
Once we receive and check your returned item, we’ll let you know if the refund is approved. Approved refunds are sent back to your original payment method, or as store credit if you paid on delivery.
Shipping for returns
You’re responsible for the cost of shipping a return back to us, unless the item arrived damaged or wrong.
Need help?
Contact us on WhatsApp or at houseofmaahine@gmail.com for any question about refunds and returns.